Returns & Refunds Policy

Last Updated: November 20, 2025

1. Return Policy Overview

1.1 Eligible for Return

Product Category	Return Window	Conditions
SculptSkin Devices & Attachments	30 days from delivery	Must be in original condition with all accessories
SculptSkin Skincare Products	30 days from delivery	Unopened or defective only (hygiene reasons)
Defective or Damaged Items	Anytime within warranty	Proof of defect required

1.2 Non-Returnable Items (Final Sale)

• Refreshed/Refurbished Devices: All refreshed products are final sale and cannot be returned unless received damaged during shipping
• Gift Cards: All gift cards are non-refundable and final sale
• Opened Skincare Products: Due to health and hygiene regulations, opened skincare products cannot be returned unless defective
• Customized or Personalized Items: Products customized to your specifications

2. Refund vs. Exchange Policy

2.1 Within 30-Day Window

Standard Policy: Refunds will be issued to the original payment method for returns initiated and received within 30 days of delivery.

2.2 After 30-Day Window (Exceptions Only)

3. Return Eligibility Requirements

3.1 Product Condition

To qualify for a return, products must be:

• In original, unused condition (unless defective)
• In original packaging with all accessories, manuals, and components
• Free from damage caused by misuse or improper handling
• Accompanied by proof of purchase (order number or receipt)
• Include serial number verification (for devices)

3.2 Items We Cannot Accept

Returns will be rejected if products show:

• Signs of wear beyond normal inspection
• Damage from misuse, abuse, or unauthorized modifications
• Missing parts, accessories, or original packaging
• Hygiene issues (opened skincare products)
• Evidence of use inconsistent with testing/evaluation

4. Refund Processing

4.1 Refund Timeline

1. Return Authorization: Obtain RMA number from return center
2. Ship Within 15 Days: Package and ship within 15 days of authorization
3. Inspection Period: 3–5 business days after receipt at our facility
4. Refund Issued: 5–10 business days after approval
5. Bank Processing: Additional 3–5 business days for funds to appear

Total Timeline: Allow 2–3 weeks from the time you ship your return for funds to appear in your account.

4.2 Refund Method

Refunds are issued to your original payment method:

• Credit/Debit Card: Refunded to original card
• PayPal: Refunded to PayPal account
• Gift Cards: For gifts or store credit returns

4.3 Refund Amount

Your refund will include the product purchase price minus applicable deductions:

• Product Cost: Full refund
• Original Shipping: Non-refundable (unless we made an error)
• Return Shipping: Customer responsibility (deducted from refund if prepaid label used)
• Restocking Fee: None (unless item is not in original condition)

5. Return Shipping Costs

5.1 Return Shipping Options

Option 1: Self-Ship

• Use your preferred carrier
• Purchase insurance and tracking (recommended)
• Keep tracking number for your records
• Ship to address provided in return authorization

Option 2: Prepaid Return Label (If Provided)

• Label cost will be deducted from your refund
• Typically $8–$15 depending on package size and location
• Tracking included

5.2 International Returns

International customers are responsible for:

• All return shipping costs
• Customs clearance and duties (if applicable)
• Currency conversion fees

We recommend insured shipping with tracking for international returns.

6. Exceptions and Special Cases

6.1 We Will NOT Issue Refunds If:

6.2 Defective or Damaged Products

If you receive a defective or damaged product:

1. Contact us within 48 hours of delivery at help@sculptskinco.com
2. Provide photos of the defect or damage
3. Keep all original packaging
4. We will provide a prepaid return label at no cost to you
5. Choose replacement or full refund (including original shipping)

7. How to Initiate a Return

1Visit Our Return Center

Go to https://flexreturnapp.com/s/sculptskin to begin your return process. You will need your order number and email address.

2Complete Return Request

Provide the required information:

• Order number
• Email address
• Reason for return
• Product condition details

3Receive Return Authorization

You will receive an RMA (Return Merchandise Authorization) number and return instructions via email. This typically takes 24 hours.

4Package Your Return

Carefully package your return:

• Use original packaging if possible
• Include all accessories and documentation
• Clearly write RMA number on outside of package
• Include copy of packing slip or order confirmation

5Ship Within 15 Days

6Track Your Return

Keep your tracking number and monitor delivery to our returns facility. Once received, allow 3–5 business days for inspection and processing.

8. Order Cancellations

8.1 Before Shipment

Orders can be cancelled free of charge before they ship. To cancel:

• Contact help@sculptskinco.com immediately
• Include your order number
• Request must be received within 4 hours of order placement

Once an order enters our packaging and shipping process, cancellation is no longer possible.

8.2 After Shipment

Orders cannot be cancelled once shipped. You must receive the order and initiate a standard return following our 30-day return policy.

9. ROUTE Package Protection

10. Warranty Information

10.1 US Warranty Coverage

Applicable to US Purchases Only:

• 30-Day Money-Back Guarantee: Try risk-free
• 1-Year Manufacturer Warranty: Covers defects in materials and workmanship

10.2 Warranty Exclusions

Warranty does NOT cover:

• Normal wear and tear
• Damage from misuse, abuse, or accidents
• Unauthorized modifications or repairs
• Use inconsistent with product instructions
• Cosmetic damage that doesn't affect functionality
• Products purchased from unauthorized sellers

10.3 International Warranty

For Customers Outside the US: Warranty and return policies are determined by your place of purchase (retailer, distributor, or spa). Please consult your receipt or contact your seller directly for their specific policy.

11. Authenticity Verification

12. Gift Returns

12.1 Gift Recipients

If you received a SculptSkin product as a gift:

• You may return it within 30 days of delivery
• A gift certificate will be issued for the product value
• Gift certificate will be emailed to you after inspection
• No cash refund available for gift purchases

12.2 Gift Purchasers

If you purchased a gift and the recipient returns it, the refund will be issued to your original payment method.

13. Exchanges

We do not offer direct exchanges. If you need a different product or size:

1. Return the original product for a refund
2. Place a new order for the desired item

Exception: Defective products can be exchanged directly. Contact us at help@sculptskinco.com for expedited replacement.

14. Proof of Purchase

All returns require proof of purchase. Acceptable forms include:

• Order confirmation email
• Order number from your account
• Receipt or packing slip
• Serial number (for devices)

15. Contact Information