Frequently Asked Questions

Yes! We offer free standard shipping on all domestic US orders. International shipping is available to over 200 countries with rates calculated at checkout based on destination.

Processing: 1–5 business days
US Delivery: 5–14 business days
International: 8–30 business days depending on location

You'll receive tracking information once your order ships.

Yes! Once your order ships, you'll receive an email with your tracking number. Tracking may take 2–5 business days to update in the carrier's system.

For international orders, you are responsible for any customs duties, import taxes, VAT, or tariffs imposed by your country. These fees vary by location and are paid to your local customs authority upon delivery.

ROUTE is optional insurance you can add at checkout to protect your order against loss, theft, or damage during shipping. Without ROUTE, we cannot replace packages lost or stolen after confirmed delivery.

We offer a 30-day return window from delivery date for eligible products. Returns must be in original condition with all accessories and packaging. Visit our return center to initiate a return.

Non-returnable items:

• Refreshed/refurbished devices (unless damaged on arrival)
• Gift cards
• Opened skincare products (hygiene reasons)

Visit https://flexreturnapp.com/s/sculptskin with your order number and email to receive a return authorization (RMA) number. You must ship your return within 15 days of receiving the RMA.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item, defective product, or shipping damage). We provide prepaid labels for defective items.

Allow 2–3 weeks from shipping your return:

• Inspection: 3–5 business days after we receive it
• Refund processing: 5–10 business days
• Bank processing: Additional 3–5 business days

Ultrasonic cavitation is a non-invasive body contouring technology that uses low-frequency sound waves to break down fat cells. The fat is then naturally eliminated through your lymphatic system and urinary system.

Yes! Ultrasonic cavitation is FDA-approved, non-surgical, and non-invasive. It targets fatty tissues beneath the skin without affecting blood vessels, nerves, or connective tissue. There's no anesthesia, no scars, and no downtime required.

SculptSkin devices use multiple technologies:

• Ultrasonic Cavitation: Breaks down fat cells with sound waves
• Radiofrequency (RF): Tightens skin and stimulates collagen production
• EMS (Electrical Muscle Stimulation): Tones and strengthens muscles

Most users notice visible results after the first treatment, with continued improvement over the following week as your body eliminates the broken-down fat. For optimal results, we recommend at least 6 sessions spaced 72 hours apart.

Use your device 2–3 times per week, allowing at least 72 hours between treatments on the same area. This gives your body time to process and eliminate the broken-down fat cells.

Sessions typically range from 15–45 minutes depending on the treatment area. Multiple areas can be treated in one session.

No! Most users describe the sensation as a warm, gentle massage. You may hear slight buzzing sounds from the ultrasonic waves, but treatments are comfortable and pain-free.

SculptSkin devices are effective on:

• Abdomen and stomach
• Arms (upper arms, underarms)
• Thighs (inner and outer)
• Back and flanks (love handles)
• Buttocks
• Face and neck (with appropriate attachments)

Yes! The combination of ultrasonic cavitation and radiofrequency helps reduce the appearance of cellulite by breaking down fat deposits and tightening skin.

Before your session:

• Drink plenty of water (at least 4-6 glasses)
• Avoid heavy meals 2 hours before treatment
• Apply conductive gel to clean, dry skin

Post-treatment care:

• Hydrate: Drink 2+ liters of water daily to help eliminate fat
• Exercise: Light cardio (20-30 min) to boost lymphatic drainage
• Eat healthy: Maintain a balanced, low-calorie diet
• Avoid alcohol: For 48 hours post-treatment
• No downtime: Resume normal activities immediately

Side effects are minimal. You may experience:

• Slight redness (temporary)
• Mild warmth in treated areas
• Increased urination (this is normal and means it's working!)

These effects are temporary and typically resolve within hours.

For US customers:

• 30-day money-back guarantee
• 1-year manufacturer warranty against defects

International customers should contact their place of purchase for warranty details.

Contact us immediately at help@sculptskinco.com with photos of the issue. We'll provide a prepaid return label and send a replacement or issue a full refund (including shipping).

Email: help@sculptskinco.com
Response Time: 24–48 hours (business days)

For urgent matters, mark your email as "Urgent" in the subject line.